Our Privacy Statement
- Information about us
- Your data
- Your data protection rights
- Privacy policies on other websites
- How to contact us
- Contacting appropriate authorities
- Notices and disclaimers
Information about us
We are Quay Accounts,
10 Southernhay West, Exeter, EX1 1JG,
VAT number: 786364778,
Company number: 4496287,
Registration location: England
For more information, please see our “contact us” page and/or the footer of this website.
This Website is designed and hosted on behalf of Quay Accounts by PracticeWEB a trading division of Sift Media Limited (company registration number 05923499) a subsidiary of Sift Limited (company registration number 03230061) who provide some of the information which is on this Website. This Website may have links to another website hosted by Sift Limited ("Sift Website") which enables you to access third party services.
In these terms and conditions: "Sift Limited" means Sift Limited (company registration number 03230061) whose registered office is is Charlotte Place, Queen Charlotte Street, Bristol, BS1 4EX and any company which is at the relevant time a subsidiary or holding company of Sift Limited and any subsidiary of any such holding company (and “subsidiary” and “holding company” shall have the meanings set out in sections 736 and 736A of the Companies Act 1985).
What we collect
We do not collect any personal information about website users other than:
- information provided by Users when completing forms on the website including but not limited to the contact and website registration form.
- that facilitated by the use of "cookie" technology. "Cookies" are designed to enhance your online visit and permit you to access the full service within the website.
How we collect your data
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform.
- information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page.
- information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.
We may also build a picture of your digital data profile, by taking information on you from public sources, such as your publicly available social media information and other third party sources such as Companies House. We do this to help us direct more targeted information and content to you.
Data from other sources
We may receive information about you if you use any of the other websites we or any of our group companies operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We also receive information about you from third party telemarketing companies. We or our partners will only contact you where you have given the telemarketing companies your consent for us to do so.
Using your data
We may process your data because:
- we are legally obliged to e.g. to confirm your identity.
- the processing is necessary for the performance of the contract with you to provide our services; or
- it is in ours or a third party’s legitimate interests to do so.
In some instances, we will rely on your consent to process personal data and when we do this, it will be flagged to you at the time.
Data security & storage
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline, with the data being stored on secure servers located within the European Economic Area (“EEA”). There are technological and operational security systems in place that provide protection for personally identifiable information from loss or misuse.
When our registration form asks users to enter information, that information is encrypted and is protected with the best encryption software in the industry – SSL.
Our primary hosting provider is certified to ISO 27001 . This family of standards helps us manage your information and keep it safe and secure.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
If you have any questions about the security at our website, you can send an email to email@example.com.
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
Quay Accounts would like to send you information about products and services of ours that we think you may like. If you have agreed to receiving marketing, you may always opt out at a later date.
You have the right at any time to stop Quay Accounts from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please send an email to firstname.lastname@example.org.
Your data protection rights
Quay Accounts would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Quay Accounts for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Quay Accounts correct any information you believe is inaccurate. You also have the right to request Quay Accounts to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Quay Accounts erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Quay Accounts restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Quay Accounts’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Quay Accounts transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email email@example.com.
A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users.
Services delivered via the website such as video or embedded content from external providers may also place cookies on your machine (computer).
By continuing to use this site you are deemed to be accepting the terms and conditions and consenting to the website placing cookies on your machine (computer) as set out in the Cookies information page.
We do not knowingly collect personal data from anyone under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact us at firstname.lastname@example.org.
Where processing of personal data is based on consent, if we learn that this data belongs to someone under the age of 13, we will cease processing and will take reasonable measures to delete the applicable information from our records, unless the consent is provided by a parent or guardian.
Privacy policies on other websites
How to contact us
- Email us at: email@example.com
- Call us: 01392 278899
- Or write to us at: 10 Southernhay West, Exeter, EX1 1JG
Contacting appropriate authorities
Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Details are available here https://ico.org.uk/global/contact-us.